Terms and Conditions

Effective Date: 1st October 2024

Welcome to the SustainaCrete website. These Terms and Conditions govern your use of our website and services. By accessing or using the website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our site.

1. Website Use

By using our website, you confirm that you are at least 16 years of age or have received parental or guardian consent to use our services. You agree to use the website only for lawful purposes and in accordance with these Terms.

2. Intellectual Property

All content on this website, including text, graphics, logos, images, audio clips, data compilations, and software, is the property of SustainaCrete or its content suppliers and is protected by intellectual property laws. You may not copy, reproduce, modify, distribute, or exploit any part of the website for commercial purposes without our express written consent.

3. Products and Services

SustainaCrete offers products and services related to sustainable concrete and building materials. We reserve the right to modify or discontinue any product or service without notice. All products are subject to availability, and we do not guarantee that the product descriptions or prices on the website are accurate, complete, or current. SustainaCrete reserves the right to refuse any order placed through the website.

4. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login information and restricting access to your account. You agree to accept responsibility for all activities that occur under your account. SustainaCrete reserves the right to terminate accounts or cancel orders at its discretion.

5. Orders and Payments

When placing an order on our website, you agree to provide accurate, complete, and current information. Payment for products and services must be made via the payment methods provided on our website. SustainaCrete reserves the right to refuse or cancel orders for any reason, including pricing errors or if we suspect fraudulent or unauthorized activity.

6. Shipping and Delivery

Shipping costs and delivery times vary depending on your location and the type of product ordered. We make every effort to deliver products within the estimated timeframe but cannot guarantee delivery dates. SustainaCrete is not responsible for any delays caused by third-party carriers or customs authorities.

7. Returns and Refunds

We aim for complete customer satisfaction. If you are unsatisfied with your purchase, please contact us within [insert number] days of receipt. Returns and refunds will be processed in accordance with our Return Policy, which is available [insert link to Return Policy]. Refunds may not be available for custom orders or certain perishable goods.

8. Limitation of Liability

To the maximum extent permitted by law, SustainaCrete will not be liable for any damages or losses arising from your use of the website or our products, including direct, indirect, incidental, punitive, or consequential damages. This includes damages for loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages.

9. Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the content or privacy practices of these external websites. You agree that accessing third-party websites is at your own risk and that SustainaCrete is not liable for any loss or damage arising from your use of third-party sites.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you agree to the terms of our Privacy Policy. Please review our [Privacy Policy](insert link) for more information.

11. Indemnification

You agree to indemnify, defend, and hold harmless SustainaCrete, its officers, directors, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in connection with your use of the website or violation of these Terms and Conditions.

12. Changes to Terms

We may update these Terms and Conditions from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law principles. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of New Zealand.

14. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

SustainaCrete
Email: info@sustainacrete.co.nz
Phone: +64 9 281 0331
Address: 63 Elstree Avenue, Glen Innes, Auckland